FAQ

Please contact Gift BONOBO by email at vouchers@giftbonobo.co.uk or by phone at 0330 024 9033.

Sadly not, these vouchers must be redeemed in one visit and cannot be carried over or exchanged for cash.

 

Orders placed prior to 12 noon will be dispatched the same day.  Orders placed on a working day after 12 noon or on a weekend day will be dispatched the next working day.

The following mailing options are available to customers ordering from the UK:

UK 1st class delivery - standard Royal Mail UK 1st class delivery service. Please allow up to 5 working days for the Gift Voucher to be delivered by Royal Mail. Please note that UK First Class post does not guarantee delivery within above timescales, and cannot be traced if it goes missing.
UK Special delivery - standard Royal Mail UK Special delivery. This will be tracked by Royal Mail and requires a signature from the recipient. Special Delivery guarantees receipt of the Gift Vouchers by 1pm on the next working day (not weekends). Please make sure that you (or the recipient) are available to sign for the delivery otherwise it will be returned to the sorting office for collection. Please note that if you place an order on a Friday before 12 noon, Royal Mail will not guarantee delivery on Saturday but will guarantee delivery by Monday.
Email - an automatic email with your Gift Voucher(s) will be sent as soon as the transaction is completed. This is a system generated email and therefore may go to the email recipient's junk or spam email folder. Please also take care when entering your email address to ensure that it is correct.